Last Updated: July 2026
At Remedy Corner Pharmacy, we are committed to providing quality products and excellent customer service. If you experience an issue with your order, we will do our best to resolve it fairly and promptly. Please read our Refund and Returns Policy carefully before making a purchase.
Returns
For the safety and protection of our customers, many healthcare, pharmacy, personal care, and wellness products cannot be returned once they have been delivered. This helps maintain product quality, integrity, and hygiene.
A return may be considered only if:
- You received the wrong item.
- Your order arrived damaged during transit.
- The item is defective upon delivery.
- The product was missing from your order.
- The product is unopened, unused, and in its original packaging where a return is permitted.
To request a return, please contact our customer support team within 7 days of receiving your order. Include your order number, a description of the issue, and clear photographs if the item was damaged or incorrect.
Non-Returnable Items
Unless required by applicable law, we generally cannot accept returns for:
- Opened or used healthcare and wellness products.
- Products with broken safety or tamper-evident seals.
- Personal care or hygiene items after opening.
- Products that require temperature-controlled storage once delivered.
- Clearance or final sale items where stated at the time of purchase.
- Gift cards.
Refunds
Once your request has been reviewed and approved, any eligible refund will be processed to your original payment method.
If your refund is approved, processing times may vary depending on your payment provider or financial institution.
Refunds may be issued when:
- A return has been approved after inspection.
- An item cannot be replaced due to stock availability.
- Your order is cancelled before dispatch.
- We determine that the incorrect or damaged product was supplied.
Shipping charges are generally non-refundable unless the return is the result of our error or the item arrived damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or you receive the wrong product, please contact us as soon as possible and no later than 7 days after delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A brief explanation of the problem.
- Clear photographs of the item, packaging, and shipping label (where applicable).
We will investigate the issue and work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Order Cancellations
Orders may be cancelled before they have entered processing or dispatch. Once an order has been processed or shipped, cancellation may no longer be possible.
If you wish to cancel an order, please contact our customer support team immediately after placing it.
Exchanges
Where appropriate and subject to product availability, we may offer an exchange for eligible items that were received damaged, defective, or incorrectly supplied.
Contact Us
If you have any questions regarding this Refund and Returns Policy or need assistance with a return request, please contact our customer support team through our Contact Us page. We are committed to resolving concerns promptly and providing the best possible customer experience.
Thank you for choosing Remedy Corner Pharmacy.